Contact

The Phoenician is professionally managed by Associa Northern California. Contact management for maintenance requests, assessment questions, architectural applications, and anything else about the community.

Associa Northern California

Community Association Manager
Patrick Ryan · 916-677-8315 · patrick.ryan@associa.us
Administrative Assistant — first contact for work orders and account questions
Faith Pagano · 209-320-3227 · faith.pagano@associanortherncalifornia.com
Office
925 Highland Pointe Drive, Suite 180, Roseville, CA 95678 · (916) 676-0024
Monday–Friday, 9:00 a.m.–4:30 p.m.; closed 12:30–1:30 p.m.
After-hours emergency line
(800) 843-3351 — for urgent situations that threaten property: flooding or major leaks, fire damage, fallen trees creating a hazard, or a gate malfunction that prevents access. Not for rule questions, violations, noise complaints, or account matters; those are handled during business hours.
Fire, medical, or police emergencies
Call 911

TownSq resident portal

Assessment payments, maintenance requests, meeting agendas and minutes, and community notices are on TownSq.

Open TownSq (opens in a new tab)

Utilities

The Association pays the City of Roseville for water, wastewater, and garbage service, so residents have nothing to set up for those. Electricity, gas, television, and internet are in the resident’s own name.

City of Roseville — water, wastewater, garbage (paid by the Association)
Report leaks, sewer, or trash problems on the property to management. City Utilities Customer Care (916) 774-5300 · roseville.ca.gov (opens in a new tab)
Roseville Electric — electricity
Start or stop service (916) 774-5300 · Report an outage (916) 797-6937 · roseville.ca.gov/electric (opens in a new tab)
PG&E — natural gas
Customer service 1-877-660-6789 · If you smell gas, leave the area, call 911, then 1-800-743-5000 · pge.com (opens in a new tab)
Xfinity (Comcast) — television and internet
1-800-XFINITY (1-800-934-6489) · xfinity.com (opens in a new tab)
Fidium (formerly Consolidated Communications) — DSL internet
1-844-4-FIDIUM (1-844-434-3486) · consolidated.com (opens in a new tab)
Cellular home internet
T-Mobile Home Internet, Verizon 5G Home Internet, and AT&T Internet Air may also be available depending on the unit. Check availability on each provider’s website.

Escrow and resale documents

Escrow demands, resale disclosure packages, refinance statements, and lender questionnaires are ordered through Community Archives, Associa’s document service. Owners, escrow officers, and lenders can all order there.

Order through Community Archives (opens in a new tab)

Written communications to the Association

Official written communications to the Association may be mailed to:

President of the Board
c/o Associa Northern California
925 Highland Pointe Drive, Suite 180
Roseville, CA 95678

Board of Directors

The Association is governed by a five-member Board of Directors elected by the membership. Correspondence for the Board is routed through management at the addresses above.